ABOUT PRODUCTS AND ORDERS

To search for a product, please use the search module at the top of the site. Enter the partial or full name of the product, and if it is found on the site, you will be shown a list of compatible results. 

Yes, the 12note.ro perfumery honors orders from legal entities. To receive the tax invoice with the company's data, please enter the data that will be requested during registration or during the ordering process.

In this situation, during the order process, you will have the option to enter the information corresponding to the desired delivery address.

If you want to change an order, please contact us as soon as possible by phone at 0768622287 , between working hours or using the Contact form . Please specify the order ID, which you can find in the confirmation message received by email or in the Order history section (from the customer account). If you do not have the order ID, please provide us with the date and name or email address from which the order was placed.

There are several delivery options available, full information in the Delivery and return section.

No, unfortunately this is not possible. Given the nature of the products and the legislation on the marketing of cosmetic products (conform OUG 34/2014 - art. 16), The customer undertakes to return them in perfect condition, unused, untested, with the original seal intact and the packaging undamaged.

You can get a rough idea about the products with the help of the information on the page of each product. The description of the products and the display of the notes that make up the essence of the perfumery products can give you an overview of how the aroma of the respective product could be felt. Also, on the pages of some of the products, it is possible to have a "Similar to" section, which is strictly indicative, based on user opinions. It should be mentioned that it is best for a product to be personally tested before purchase, in a specialty store.

Since it is difficult to explain the smell of a perfume in words, this term is used to try to direct consumers in a direction as close as possible to the aroma offered by the respective perfume model. The information about similarities does not represent a guarantee that the perfume smells the same as the one that is specified as similar. The similarities are indicative and are offered based on several criteria, such as: customer opinions and information, information from the manufacturer, testing by the staff of the 12note perfumery s.a. It should be mentioned that, if possible, it is best for a product to be personally tested before purchase, in a specialty store.

Remember: the final decision to purchase a product or not, based only on the information provided in the online store, is 100% the customer's.

Clones are products that have similarities in flavor, sometimes also in design, with other (generally more expensive) products. The clones do not try to induce the impression of purchasing the same product, but present noticeable visual differences, so that the user is aware that this is a similar and not identical product. These products are presented and claimed by a trainer under their own brand and meet the quality standards imposed by the legislation, so they are safe products and checked before commercialization.

Remember: the perfume clone is not a counterfeit product, but a product that is more or less inspired by the aroma of another (generally more expensive) perfume.

This is one of the most common questions, but the answer is not so easy to offer, let's say an interval of hours and it is solved. The durability of perfumed essences, in general, is influenced by many factors, such as: the type of PH of the skin, the temperature at which the perfume is exposed, the storage method and even the user's diet and many other factors. Therefore, the perfumes sold in the 12note.ro online store have different persistence and scent from case to case, varying primarily from the "recipe" used by the manufacturer. We refrain from giving figures, but normally any of the marketed perfumes should be felt for at least 4 hours and up to 24 hours, depending on the model and the way of use. There are some tricks by which, in most cases, you can improve the performance of perfumes, you can find more information in the blog section. 

Promotional or discount coupons based on the code can be applied in the order placement steps, on the Shopping cart or Checkout page. Look for the special section where you can apply it and then press the button "Apply code"

Note: it is possible that the effect of Free delivery or 0 RON delivery fee coupons will be visible after choosing the delivery method (on the checkout page). Only after choosing the desired delivery method can the platform take into account the coupon and calculate the final delivery cost.

CUSTOMER ACCOUNT ADMINISTRATION

Note: creating a customer account does not mean subscribing to the newsletter. Subscription is optional and is entirely your decision.

Access and complete your data here.

If you do not remember your account password, please use the option Recover the password.

To modify the data in the customer account, please log in to the account and then access the Update account option, available in the My Account section.

You can consult the history of the orders made on the website, accessing the History of orders section of the account.

Of course, you can cancel your account anytime you want by sending a request from your account. Here's how to proceed:

A link to cancel the account will be displayed in the user account, in the My Account section. By clicking on the Cancel account link, you will be able to send an account cancellation request.

Immediately after the account cancellation request has been sent, you will be disconnected from the account and you will receive an email confirmation that the request has been sent. Your request will be processed in the shortest possible time (maximum 10 days).

GENERAL QUESTIONS

Complete the Stock alert form. For other information about product availability, please contact us using contact form from the website.

In this case, please contact us using contact form or by phone at 0768622287 (during working hours).

Yes, both methods are available, but by paying online you benefit from the elimination of the refund fee charged by the courier company, by default you will pay less, details in Payments method section.

Yes, you can find more information about paying for orders in installments in the Payment methods section.

Yes, for free. If you want a special packaging of the purchased product, write in the additional comments field the products you want packed.

You can fill in your e-mail address in the Subscribe to newsletter section or at the end of the order, you have the option to accept or not, by a simple tick, the subscription to the newsletter, in order to receive promotions, news or other announcements commercial. By ticking the box, it is assumed that we have the agreement to send you the information without any other communication to the email address provided in the billing data.

You can unsubscribe at any time by pressing the Unsubscribe option, accessing the Account update section in your account. If you do not have a customer account, you can unsubscribe from the footer of the newsletter email received periodically or using the Contact form.