YOU HAVE AN ACCOUNT, YOU HAVE A PART!
surrounded by benefits
From the interest and obsession for satisfied customers, from 2019 the desire to reward your loyalty took shape. Since you chose the products and appreciate the services offered by Parfumeria 12note.ro, on 05.01.2023, we upgraded the loyalty program SMART 360°.
What is SMART 360°?
It is the completely free loyalty program, which is our way of thanking you for every order placed and we don't forget about you even after. What benefits do I have with SMART 360°?
Create a free account and let us take care of the rest! There is no point in worrying and wasting precious time looking for the "lowest price". Now you can benefit from at least competitive prices + complete and quality services, from a reliable partner, even after you order.
HERE'S WHAT WE THOUGHT:
Benefits offered instantly upon placing the order:
✅ Cashback 1% for orders
✅ Periodic exclusive promotional campaigns (we recommend subscribing to the newsletter).
✅ Order easier and faster, with a maximum of 5 clicks. Delivery, invoicing and order data remain saved at the account level (we still recommend a visual check of the correctness of the data at the time of placing orders).
✅ Priority shipping of orders without telephone confirmation (after the 3rd order placed).
Benefits even after you order:
✅ Bonus for reviews, your opinion about the purchased products. More specifically, you receive a bonus in your Wallet (virtual wallet in your account) for each review (positive or negative) given to the purchased products. Terms and conditions for granting and approving reviews →
here.
- you earn 1 RON bonus for each text review
- you earn 2 RON bonus for each text + image review of the purchased product
✅ Virtual wallet in which you accumulate bonuses). When you miss us and want to place your next order, you can pay in part or in full with the cashback received and accumulated from previous orders
✅ History: favorite products, orders and invoices
✅ Management directly from the account - subscribe / unsubscribe newsletter (we recommend subscribing to the newsletter)
Create a free account, add the desired products to the basket and see exactly what benefits you collect for the current order and for the next ones.
NOTE: SOME OFFERS AND PROMOTIONS DO NOT CUMULATE AND ARE SUBJECT TO TERMS AND CONDITIONS
How do I use the accumulated points?
• in order to be able to use the credits, you must be logged in to the customer account when ordering
• on the checkout page, choose a payment method and check the "Pay from Wallet" option
THIS MEANS BEING SMART 360°
Benefit and enjoy advantages!
CREATE FREE ACCOUNT
COMPLETE REGULATIONS "SMART 360°"
I. METHOD OF DEVELOPMENT
• participation in the SMART 360° campaign is completely free, it does not include additional or hidden fees
• in order to accumulate cashback and then use the credits, you must have or create a customer account and be authenticated when you place the order. Don't have an account? You can create one here
NOTE: creating a customer account does not oblige you to subscribe to the newsletter. Subscription is optional and is entirely your decision. The data provided are only used to manage the history of orders and the account. You can cancel your account at any time by accessing the "Cancel account" section directly from the menu.
• once the credits start accumulating, they will be visible in the section together with the transaction history
My credits from the customer account. After accumulating, you can use them on the next order or you can wait to accumulate more and use them when you want
• the credits offered are valid for 4 calendar months, from the moment of granting and can be used for the following purchases in the online store www.12note.ro. The expiry date of each credit will be displayed in your virtual wallet and you will also be informed on the e-mail address related to the customer account, 7 days before their expiry
• you can pay part of the value of the order, using the eligible amount available in the Wallet, and the payment difference will be paid using one of the other available payment methods, or you can pay the entire order, if you have enough credits available. Accumulated and unused credits will not be affected and will remain in your Wallet (for 4 months from the moment of granting)
• credits can be used in the online store on www.12note.ro, on the checkout page, under the selected payment method. The option is displayed only when you have eligible credits in your account for use
NOTE: the My Credits section is visible in the account only when you have credits available for use. If you have used all the points but still want to see the transaction history.
NOTE: credits cannot be used for orders placed by phone or via digital messaging services (e.g SMS, Whatsapp, E-mail, etc.)
• credits are granted only for the value of products purchased against cost. Additional fees or those related to delivery (Delivery Fee and Refund Fee) do not receive credits and are not taken into account when using credits. As these are not physical products, they are not part of this campaign
Product review bonus:
• no bonus credits are given for reviews given to products received free of charge (Example: gifts according to promotional campaigns, gift wrapping, etc.)
• bonus credits are not granted for reviews of products that are no longer part of the
www.12note.ro offer at the time of the review (products that will no longer be sold in the future)
• credits are also granted for orders paid for with credits
• credits offered for the amount of an order become usable after that order has been successfully delivered, so they will be usable for the following purchases
• a product review is considered eligible if:
- is granted from the same account from which the respective product was purchased and the email address was not changed in the period between placing the order and granting the review
• giving a review is done from the product page, in the "Reviews" section, by pressing the button POST REVIEW
• we recommend that you give a review for products after about 7 days of using the product, in order to give yourself time to make a correct and complete opinion. More information about the correct use of perfumes, so that they give us a better projection and long-lasting smell, you can find in blog section.
• credits for reviews are given individually for the first 600 reviews, given to 600 different products, during the campaign. Example: if you place an order containing 7 products and then give them reviews, you receive 3.5 RON in total in your account wallet
• the bonus for reviews is given for both positive and negative reviews
• eligible reviews with verified purchases will be displayed on the product page with the status "Verified PurchaseȚ
• credits offered for reviews are usable after moderation, approval and display of the review on the website (it can take a maximum of 7 working days)
• in the case of returns or canceled orders, the credits accumulated following the purchase of the respective products will be cancelled, these credits will be displayed with a minus in the Wallet history. In the case of returns, it is mandatory to comply with the return conditions of the store
www.12note.ro • in the case of orders refused/not picked up by the customer, at the time of delivery, considering that in this situation there is damage, the round-trip courier fee being borne by
www.12note.ro , we reserve the right to cancel, at that moment or later (when the amount equivalent to the damage will be accumulated), partially or in full, the credits accumulated in the virtual wallet
• the accumulated credits are available and visible in the account, normally, after the order related to them, passes to the "Delivered" status or within 14 working days after shipment
• if there is a situation in which credits do not appear in the My Credits section (even after 14 calendar days), please contact us to analyze and clarify the situation, in order to remedy any possible system errors
• it is possible that in some situations loyalty credits may not be combined with certain campaigns, promotions and discounts available in the online store
www.12note.ro• the value of points, products and orders includes VAT
II. THE ORGANIZER AND THE PARTICIPANT
Organizer: Exclusive Gift Shop S.R.L. company, trade name "Parfumeria 12note" (hereinafter referred to as "Organizer"), with headquarters in Bucharest, Sector 4, registered at the Commercial Registry - Bucharest with identification number J40/2803/2019 and unique code of registration RO40726453.
The campaign is conducted according to these Regulations, the provisions of which are mandatory for all participants. The organizer reserves the right to modify or change the regulations, with the obligation to announce officially, in the same way as the initial information was made, namely: publishing the changes within this web page.
PARTICIPANT - RIGHTS AND CONDITIONS OF PARTICIPATION
• any person and legal person (unless otherwise specified) with a minimum age of 18 years (hereinafter referred to as "Participant") can participate. Anyone can participate, regardless of nationality, domicile, race, sex or religion, resident in Romania, who buys online at www.12note.ro and complies with the conditions of this regulation to validate their participation
• participation has the value of full acceptance, freely consented and outside of any constraint of the provisions of this regulation. The right to participate belongs exclusively to the participant who meets the conditions imposed by the Regulation. The right to participate in the campaign is canceled if a person provides false, erroneous or inappropriate data or information in the completion of personal data or in the past has caused damages of any kind to the Organizer. By participating in the campaigns, participants implicitly accept the "Terms and Conditions"
III. DURATION AND PERIOD
• the campaign runs, under normal conditions, until 31.12.2024, but it depends on factors that can influence the running period, for example: liquidation of stocks, lack of manufacturer stock, courier services, meteorological factors and other situations that can make it impossible delivery The Organizer reserves the right to modify / change the regulations or to terminate or extend the Campaign, with the obligation to announce officially, in the same way as the initial information was made, namely: publishing the changes within this web page
IV. THE VENUE
V. DELIVERY OF GOODS AND PRODUCTS
• the delivery of the ordered products is made according to the delivery terms of the store www.12note.ro
