This document, through its content, makes available to third-party users the Regulation regarding the terms and conditions of use of the www.12note.ro website.

Office address - entrance Binelui 1A, room 6, Bucharest, Sector 4

The use of the site (including access, navigation and purchase of products on this site) constitutes an implicit agreement to comply with the terms and conditions stated in this document with all the effects and consequences arising from it.

The administrator of the 12note.ro website reserves the right to modify the content of this agreement at any time, without prior notification to the people who use it, hereinafter referred to as "Users". Users will have permanent access to the terms and conditions of use of the services, to be able to consult them at any time.

Site content and intellectual property rights

The content of this site may not be used, reproduced, distributed, transmitted, exposed, for purposes other than those expressly and legally permitted. Extracting any information followed by any commercial use that exceeds the scope of private copying regulated by law or for sale or licensing and without prior written consent of the owners of the property rights constitutes a violation of the terms and conditions.

You also agree not to affect or interfere in any way with the security elements of the site, with the elements that prevent or restrict the use, copying of a content or elements that strengthen the limits of use of the site or its content.

The right of consumers to unilaterally terminate the contract

Please make sure that you have checked the product specifications and its compatibility by visiting the manufacturer's page before buying it. The commercial relations between the buyer and 12note are officially regulated by Government Ordinance 130/2000, regarding consumer protection when concluding and executing distance contracts.

The consumer has the right to notify the merchant in writing that he is canceling the purchase, without penalties and without citing a reason, within 14 days from receiving the product or, in the case of services, from concluding the contract.

The administrator of 12note makes permanent efforts to maintain the accuracy of the information on the website, but sometimes they may contain inaccuracies (the specifications or the price of the products modified by the manufacturer without notice or flawed by operating errors). Attention: the photos are informative and may contain accessories that are not included in the standard packages.

Fraud

In order to access and use certain sections of the website, it may be necessary to create a personal account. You hereby declare that you assume full responsibility for all and any of the activities carried out through the account you open on the website and, consequently, we advise you to ensure the security of the account password or other access data. If the security of the account you own is compromised, you must immediately notify the site administrator. 12note is not responsible for damages caused to you or caused to third parties of any kind, through unauthorized use of the account.

Applicable law

By using the 12note.ro website, the user agrees that Romanian laws will govern the Terms and Conditions of Use and any dispute of any kind that may arise between users and 12note administrators or its associates/partners/affiliates. In the event of any conflicts, an amicable solution will be tried first, and if an amicable solution is not possible, the conflict will be resolved in court, in accordance with the Romanian laws in force.

Service availability

1. Identity of the selling company

Society name: EXCLUSIVE GIFT SHOP SRL
Unique registration code: RO40726453
Registration number in the Trade Register: J40/2803/2019
Registered office address: Street Odei 168-170, room 1, Sector 4, postal code 041047, Bucharest
E-mail address: office@12note.ro
Phone number: +40768622287 

2. Aplication domain

This act, respectively the Commercial Terms and Conditions of EXCLUSIVE GIFT SHOP SRL regarding distance selling and electronic commerce (hereinafter referred to as "12note Terms and Conditions"), regulates the legal relationship between the seller EXCLUSIVE GIFT SHOP SRL (hereinafter referred to as "12note") and the consumer, natural person or group of natural persons constituted in associations, (hereinafter referred to as the "Customer" or "Consumer") - (12notes and the Customer or Consumer are hereinafter collectively referred to as the "Parties") having as their object the sale-purchase of the Products presented by to 12note to the Customer on the website: www.12note.ro and on the website for mobile phones www.12note.ro (together referred to hereafter as "12note Website").
TThe 12note Terms and Conditions are applicable to any orders, sales and deliveries of Products presented on the 12note Website and sold by 12note to the Customer, in the version valid on the date of the order. Once the order/purchase request is made, the Customer unconditionally accepts the 12note Terms and Conditions published on the 12note Website, assuming that they have been read by the Customer before placing the order.

12note reserves the right to unilaterally modify the 12note Terms and Conditions at any time. They can be consulted at any time, in the current version at www.12note.ro 

3. Conclusion of the contract

By placing the order, respectively by pressing/activating the ADD TO CART button, the Customer makes a purchase request for the selected Products in accordance with the 12note Terms and Conditions as well as with the sales prices of the Products in force on the date the Customer placed the order, request/ purchase order requiring express acceptance by 12note (hereinafter referred to as "purchase request/order"). Only after the acceptance of the Customer's request/purchase order by 12note results in a distance contract concluded between 12note and the Customer, which mainly has as its object, on the one hand, the obligation of Sale and Delivery, and on the other hand, the obligation to take over and pay the price for the Products ordered by the Customer (hereinafter referred to as the "Contract"). 12note, as the case may be, is not obliged to accept the Customer's purchase request if, by way of example and not limitation, the product is missing from stock, the data provided by the Customer is incomplete or incorrect, delivery is requested outside the territory of Romania, 12note has reasonable doubts about the seriousness of the request/purchase order, request/order to purchase a significant quantity of products of the same type/brand for the purpose of resale, etc.)."

4. Characteristics of the Products

12note, as an authorized trader, presents and sells on the 12note Website a varied range of perfumery, care, make-up, cosmetics and accessories products (referred to above and hereinafter together as "Products" or individually as "Product").

The products presented on the 12note Internet Page are sold new, in accordance with the legal provisions in Romania, to final consumers only at retail, in quantities suitable for personal use or household purposes.

12note reserves the right to modify the range of Products presented on the 12note Website at any time, as well as the information regarding the Products, Offers, all of which are non-binding. The information and photos regarding the Products can be informative and do not always coincide with the image of the delivered Products. Especially when the manufacturer's assortment is renewed, changes may occur regarding the appearance and the features that the Products come with. In this sense, there can be no claims by the Customer for the changes/completions made, as well as in relation to the image of the displayed Products. They do not constitute contractual obligations, may present differences in reality and may be modified without prior notice. The products can be ordered by the Customer during the entire exposure period on the 12note Internet Page and within the limit of available stock.

The customer is entitled, in particular before placing the order, to request from 12note information regarding the products presented on the 12note Website. In this sense, 12note makes available to the Client specialized staff, who can be contacted at the phone number: +40768 622 287 (between working hours).

5. Request / Purchase order

In order to purchase the selected Products, the Customer completes the purchase request/order form available on the 12note Website (hereinafter referred to as "Form") with the data requested in the Form (hereinafter referred to as "Identification Data"). The Customer undertakes to complete the Identification Data accurately, completely and without errors, verifying their correctness before making the purchase request/order. 12note cannot be held liable if the Identification Data were filled in incorrectly or incompletely by the Customer.

Before pressing/activating the FINISH ORDER button, the Customer undertakes to read the 12note Terms and Conditions, confirming knowledge and acceptance of them by checking the "I have read and agree to the 12note Terms and Conditions" box.

By pressing/activating the FINISH ORDER button, the Customer submits to 12note his purchase request/order regarding the Products selected on the 12note Website. By pressing/activating the FINISH ORDER button, the Customer confirms that he has become aware of, respectively unconditionally accepts, the characteristics, prices, quantities, Delivery Conditions of the selected Products, as well as the "12note Terms and Conditions", "General Terms and Conditions of the 12note Website", "Personal Data Processing" and "Policy for the use of cookies".

12note is entitled either to accept the request/purchase order submitted by the Customer or, as the case may be, not to accept it, attempting, but not being obliged, to inform the Customer of the reasons for not accepting the request/purchase order (for example , but not limited to: the data provided by the Customer is incomplete or incorrect, delivery is requested outside the territory of Romania, 12note has doubts about the seriousness of the request/purchase order, the request/order to purchase a significant amount of products of the same type/brand for the purpose of resale, etc.)."

12note reserves the right to cancel Orders for Products and Services that are displayed on the 12note Website as a result of technical errors, or which, due to technical errors, present obviously erroneous/derisory prices for Products (prices that it can appreciate as being erroneous/derisive to any buyer).

12note will automatically send an electronic message of receipt of the Order Form to the Customer's attention to the email address mentioned by the Customer in the Form, but the acceptance of the Customer's purchase request/order by 12note takes place when the Buyer is contacted by telephone by the consultants 12notes in order to confirm the order.

12note cannot be held responsible in the event of an email address incorrectly filled in the Form or if the Electronic Confirmation Message could not be received by the Customer. The electronic confirmation message contains the information completed in the Form and selected by the Customer, in particular regarding the Product or Products ordered, the Price to be paid by the Customer as well as the method of payment of the Price, the method and Conditions of Delivery and the Identification Data.

The Customer undertakes to read and verify the correctness of the information contained in the Electronic Confirmation Message. If the Electronic Confirmation Message contains erroneous information, the Customer will be able to request their correction within 2 (two) working days from the date of receipt of the Electronic Confirmation Message. In this sense, the Customer will be able to contact 12note by e-mail at the address office@12note.ro or at the phone number +40768622287 (between working hours). 12note is not responsible for any erroneous information contained in the Electronic Confirmation Message.

12note carries out its commercial activity in full compliance with the legal provisions in force. Thus, 12note is entitled not to perform any contractual obligation regarding the request/purchase order, even after its acceptance, if its execution involves the violation of legal provisions (for example: deceit, fraud, etc.).

For orders placed through alternative methods to our official online store, an Order Handling and Processing Fee may apply. This fee covers the additional costs associated with the manual processing of orders that require direct intervention from our team (e.g. manual data entry, additional checks, extended personalized communication). The fee applies in the following situations: telephone orders, contact form, email, chat (Whatsapp, Facebook Messenger, etc.), social media networks or any other ordering method that does not involve the direct and autonomous use of our online platform. Full details here.

6. Price and Payment of Price

Any purchase offer/order regarding the Products presented on the 12note Website, followed by an Electronic Confirmation Message, involves an obligation to pay a sum of money representing the sales value of the selected Product/Products (hereinafter referred to as the "Price" and /or "Prices") from the Customer in favor of 12note. Upon pressing/activating the FINISH ORDER button and receiving the Electronic Confirmation Message, the Customer undertakes to pay to 12note the Price of the selected Product or Products.

The Seller reserves the right to change unilaterally and unconditionally, as well as according to its own interests, the Prices of the Products presented on the Internet Page www.12note.ro.

The Seller is entitled, before receiving any purchase requests/orders, to introduce new Prices, correct/rectify Prices, offer or cancel Reduced Prices, without informing the Customer beforehand.

The prices are mentioned next to each product and are expressed in Lei (RON - the monetary unit of Romania), USD or Euro. The prices of the Products include the Value Added Tax (VAT) valid on the date of acceptance of the request/purchase order.

The customer can opt for one of the payment methods below:

Cash on Delivery - The Customer pays the Price on the date of delivery/receipt of the Product to the Courier, who will issue a receipt. In the case of payment by Cash on Delivery, the Price is due on the date of delivery/receipt of the Product. More details in the Payment methods section.

Bank card - The Customer makes the payment of the Price on the date of submission of his request/purchase order regarding the selected Products on the 12note Website. In the case of payment by Bank Card, the Price is due on the date of receipt by the Customer of the Electronic Confirmation Message. The accepted bank cards are: VISA (Classic and Electron), MasterCard and Maestro (if they have a CVV2/CVC2 code). More details in the Payment methods section.

No additional commission is charged for transactions. To ensure the security of transactions, 12note.ro uses the secure payment platform PlatiOnline 3d Secure2.

Card data processing is done exclusively on PlatiOnline servers. The safety of your information is guaranteed by the fact that PlatiOnline does not store the confidential data of your card, but sends them encrypted over a secure connection to the processing bank.

Regardless of the currency you have in your account, transactions must be made in lei at the exchange rate of your bank.

Mandatory data are: Owner's name, Card number, Card expiration date, CVV card, 3D secure password.

Payment by payment order - This type of payment is made based on the proforma invoice sent by 12notes to the email address sent by the customer. The products are delivered after confirmation of the payment of the proforma issued to the account specified in the document. More details in the Payment methods section.

a. Cancellation of a transaction:

- the cancellation of a bank transaction made on weekend days (Saturday-Sunday) can be done within a maximum of 24 hours after making the payment, following a written request to the email address office@12note.ro or by filling out the contact form.

- for transactions made during the week (Monday-Friday) the cancellation can be made within a maximum of 12 hours after making the payment, following a written request to the email address office@12note.ro or by filling out the contact form.

A transaction can no longer be canceled if it has been confirmed by phone and delivered to the recipient's shipping address. In this case, the cancellation of a transaction applies the return policy.

If it is possible to cancel the transaction, the issuing bank will unlock the related amount in 1 - 30 days in the client's bank account, depending on its policy.

The tax invoice will be sent to the e-mail address provided by the Customer at the time of placing the order or will be uploaded to the Customer Account (if the Customer has created an account on www.12note.ro). In certain situations, the Fiscal Invoice related to the Customer's order is issued after the order has been successfully delivered and completed.

The maximum allowed refund limit for orders placed in cash is 1000 lei/legal person and 1000 limit/individual.

Regarding the Price and Method of payment of the Price of the Products, the Customer will be able to contact 12note by e-mail at office@12note.ro or to the phone number +40768622287 (between working hours).

In the case of legal entities, in order to take possession of the parcel, the identity document and a power of attorney from the company are required.

In the event that the prices or other details related to the products were displayed incorrectly, including due to the fact that they were entered incorrectly in the database, 12note reserves the right to cancel the delivery of the respective product(s) and to notify the customer in the shortly about the error that occurred, if the delivery has not yet been made.

More details about payment methods, updated, depending on the period and active promotions, you can find more details in the Payment methods section.  

7. Delivery and Method of Delivery

12note delivers the Products exclusively on the territory of Romania. The Products will be delivered to the Customer or the person designated by the Customer by means of a fast courier company (hereinafter referred to as the "Courier") to the delivery address mentioned in the Registration Form.
The delivery, the method of delivery as well as the name of the Courier are mentioned in the Electronic Confirmation Message.

The Customer undertakes to receive the Product or designate a person to collect the Product from the Courier. The Product will be delivered to the Customer or to the person designated by the Customer, and in their absence, the Courier is instructed by the Customer to deliver the Product to another third party located in the space of the delivery address. In the latter case, the Customer expressly consents to the delivery of the Product to another third party at the delivery address, assuming that this third party has been mandated by the Customer to pick up the Product from the Courier. In the event that the Customer or the person appointed by the Customer to receive the Product from the Courier has opted for checking the package upon delivery, he has the obligation to open the Package in front of the Courier and check if the Package contains all the ordered products and if these products have packaging intact.

The tax invoice will be sent to the e-mail address provided by the Customer at the time of placing the order or will be uploaded to the Customer Account (if the Customer has created an account on www.12note.ro). In certain situations, the Fiscal Invoice related to the Customer's order is issued after the order has been successfully delivered and completed.

On the date of delivery/receipt of the Product, the Customer undertakes to sign a confirmation of receipt (hereinafter referred to as "Confirmation of Receipt"). The confirmation of receipt provides full proof that the Product was delivered to the Customer by the Courier and that the package and its contents are compliant and intact.

Delivery by courier to the specified address - Courier Rapid, orders are delivered in the cities within the courier's coverage area. More details in the Delivery and return section.

Delivery in locker - More details in the Delivery and return section.

Orders consisting of parcels weighing more than 2 kg. an additional fee may be added to them, the customer is informed about this after placing the order, before its delivery.

In locations outside the courier company's coverage area (localities with additional km.) the delivery fee may vary between 20-60 RON, depending on how many km. additional charges are calculated and charged by the courier company. The exact value of the transport fee will be communicated when you are contacted to confirm the order, at which time you can opt to cancel the order, if necessary.

The refusal of the order or the impossibility of contacting you by the courier is a deviation from the terms of Delivery and Return. In the event of such an event, we will notify the customer by e-mail, and if the incident is a recurring one, we reserve the right not to honor any placed order and to deactivate the online account without prior notice.

8. Delivery time

12note, by Courier, will try to deliver the Product to the Customer within a period of 1 (one) to 14 (fourteen) working days, calculated from the date of receipt of the Electronic Confirmation Message. The delivery of the Product is made, as a rule, on Monday - Friday between 9:00 - 17:00 (according to the schedule of the courier company), except for public holidays.

The delivery term can also be influenced by external factors that are not related to 12notes, in which cases the Delivery Term can be no more than 30 (thirty) days from the conclusion of the Contract (hereinafter referred to as the "Maximum Delivery Term").

The Customer is entitled to request the termination of the Contract for the reason of exceeding the Maximum Delivery Time, if 12note does not deliver the Product within an additional period reasonably set by the Customer or if the Customer has previously informed 12note that the delivery time is essential. In order to exercise the right to terminate the Contract, the Customer will send 12note a written request to the email address office@12note.ro, mentioning the following information: order number, invoice number, name and surname of the applicant, address, telephone number, e-mail address, product code, product name, quantity, reasons for resolution - return, bank account details: IBAN account and name the bank or can complete the online Contact form.

12note will refund all amounts paid by the Customer within a period of no more than 14 (fourteen) days from the date on which the Customer notified 12note of its decision to terminate the Contract, if the request for termination of the Contract is justified and the Product has been returned entirely to 12notes. The above amounts will be refunded to the bank account indicated by the Customer in the written request for resolution.

9. Transfer of risk

The risk of loss or damage to the Products is transferred to the Customer when he or a third party designated by him, other than the Courier, takes physical possession of the Products.

However, the risk is transferred to the Customer at the time of delivery of the Products to the Courier, if the Courier was commissioned by the Customer to transport the Products, and this option was not offered by 12note, without prejudice to the Customer's rights vis-à-vis the carrier.

10. Resolution of complaints

The maximum term for resolving complaints or notifications is 30 (thirty) calendar days from their receipt.

11. Subscription / Unsubscribe Newsletter

Subscription and unsubscription to the newsletter of the website www.12note.ro is free and voluntary. Implies acceptance of terms of use. The messages sent are not unsolicited and you can unsubscribe at any time by following the instructions at the bottom of each email, from the Customer Account or through the "contact form". The messages sent comply with the Electronic Commerce law regarding commercial communication as stipulated by the legislation.

12. Right of withdrawal

12.1 General dispositions

In accordance with the OUG 34/2014 the customer is entitled to withdraw from a distance contract, without having to justify the withdrawal decision and without incurring other costs than those provided for in art. 13 paragraph (3) and la art. 14 din OUG 34/2014.

12.2 The deadline for withdrawal (return)

Without having to justify the withdrawal decision, the Client benefits from a period of 14 (fourteen) calendar days to withdraw from the Contract, period calculated starting from the day on which the Client or a third party, other than the Courier and which is indicated by Customer takes physical possession of the products (Art. 9 din OUG34/2014), or:

ii) starting from the day on which the Customer or a third party, other than the carrier and indicated by the consumer, takes physical possession of the last product or the last part, in the case of the delivery of a product that consists of several lots or parts.

12.3 Exercising the right of withdrawal (return)

The exercise of the right of withdrawal applies within 14 calendar days only for products ordered online and delivered by courier, not for those with personal pickup.

In order to exercise the right of withdrawal, the Customer, before the expiry of the withdrawal period (see Art. The withdrawal period above), will inform 12notes about his decision to withdraw from the Contract, through the contact form, email: comenzi@12note.ro or by phone at the number +40768622287.

We recommend that you fill in all the mentioned fields and provide clear and complete details in the withdrawal form. By law, a clear statement of your withdrawal from the purchase contract in question is required.

*SAMPLES ARE NOT CONSIDERED AND TREATED AS A CUSTOM PRODUCT BEING CHOSEN BY THE CUSTOMER FOR THE SUBSEQUENT PURCHASE OF THE FINISHED PRODUCT, THEY CANNOT BE RETURNED.

12note will confirm to the Customer, without delay, on a durable medium, for example by e-mail, the confirmation of receipt of the withdrawal request within 5 (five) working days.

The right of withdrawal is validly exercised, if the communication regarding the exercise of the right of withdrawal is sent by the Customer to the attention of 12note before the expiry of the respective period (see Art. 11.2 The term of withdrawal above).

12.4 Obligations 12note.ro in case of withdrawal (return)

12note can postpone the reimbursement of the amounts until the date of receipt of the Products that were the subject of the sale.

The Customer agrees that 12note will refund the amounts to the Customer's bank account, which will be mentioned by the Customer in the declaration/withdrawal form. The refund of the amounts paid by the Customer to 12note CANNOT be made in cash.

12.5 Customer's obligations in case of withdrawal (return)

In accordance with Art. 14 din OUG34/2014, The customer, in case of exercising the right of withdrawal, undertakes to return the Products to a person authorized by 12notes, to receive the Products, without undue delay and within no more than 14 (fourteen) calendar days from the date on which he came into possession of the purchased product. (See Art. 1.3 Exercising the right of withdrawal above).

The customer is only responsible for the diminution in value of the products resulting from their handling, other than what is necessary to determine the nature, characteristics and functioning of the products.

Considering the nature of the majority of the Products sold by 12note, the Customer undertakes to return the Products to 12note in a perfect condition, unused/untested, with the original seal and packaging intact, respectively in a condition in which the Product can be sold again. The product and/or the Promotional Packages must be returned together with all the accessories, samples, gifts, promotions, in the undamaged original packaging and with the instructions.

We reserve the right to refuse to accept the return in case of abuse (repeated returns). Please check the physical integrity of the parcels when you receive them from the courier company in the presence of the courier and ask for a damage report if the products show signs of damage. Any subsequent complaint will not be considered.

*SAMPLES ARE NOT CONSIDERED AND TREATED AS A CUSTOM PRODUCT BEING CHOSEN BY THE CUSTOMER FOR THE SUBSEQUENT PURCHASE OF THE FINISHED PRODUCT, THEY CANNOT BE RETURNED.

Clientul va fi contactat si informat cu privire la solutionarea "Cererii de retragere (retur) " si va primii toate detaliile referitoare la livrarea Produsului (produselor) catre 12note pentru.

12.6 Refusal of the Parcel

In the case of orders paid online by bank card or bank order, processed and handed over to the courier in order to be sent to the recipient, in case of refusal of the package by the recipient, regardless of the reason, the return policy is applied, and the amount equivalent to the transport fee will not be refunded the customer, according to the terms and conditions.

The refusal of the order or the impossibility of contacting you by the courier is a deviation from the terms of Delivery and Return. In the event of such an event, we will notify the customer by e-mail, and if the incident is a recurring one, we reserve the right to stop honoring the orders placed and to deactivate the online account without prior notification.

12.7 Exceptions to the Right of Withdrawal

d) contracts with the object of supplying Products made according to the specifications presented by the consumer or clearly personalized.

13. Various aspects

13.1 Legal Warranty

In accordance with the provisions of Law No. 449/2003 regarding the sale of products and their associated guarantees, 12note is liable to the Customer for any lack of conformity existing at the time when the Products were delivered. In case of non-conformity, the Customer must notify 12notes within a maximum of 48 hours of delivery about these non-conformities and has the right to request the repair or replacement of the Product, in each case free of charge, unless the measure is impossible or disproportionate. It is not considered to be a lack of conformity if, at the time of concluding the sales contract, the Consumer knew or could not, reasonably, not have known this lack of conformity, or if the lack of conformity originates in the materials provided by the Consumer.
Defects due to incorrect use, faulty maintenance, hitting the Products, accidents, failure to follow the instructions for use, repairing the Products, damage during transport, etc. are excluded from the warranty.

Careful! If the product has a physical defect (it is hit, cracked, scratched, has defects in the mechanisms of use), we recommend that you do not use the product and bring these irregularities to our attention within a maximum of 48 hours from the delivery of the product. Any subsequent referral cannot be resolved positively.

Regarding the exercise of the right to the guarantee, the Customer will contact 12note by telephone +40768 622 287 or to the e-mail address office@12note.ro 

13.2 Errors

Information about the Products and services presented on the 12note Website is subject to typographical errors. Prices, information about Products as well as images may contain errors or inconsistencies.

The information accessible on the Site regarding the products sold is provided "AS IS" without any guarantee of any kind, implicit or explicit, especially regarding the integrity, accuracy, timeliness, non-falsification, availability, reliability or exhaustiveness of the information regarding the products, accessories or services presented on the 12note Website or their adaptation to the use intended by the Buyer.

QUALITY OF HOSTING SERVICES, LINKS TO OTHER SITES, FUNCTIONING ERRORS.

The 12note.ro website is hosted by the servers of a third company. 12note will not be held responsible for any errors that may appear on the site, regardless of the reasons for their occurrence, including changes to the site, settings, updates of programmed scripts, errors that occur due to the use of certain browsers to visit the www.12note.ro site . 12note is not responsible for the content, quality or nature of the sites reached through links from the www.12note.ro website. For the respective sites, full responsibility is borne by the owners of the sites in question.

13.3 Disputes

Any disputes between the Client and 12note will be settled amicably in advance. If the dispute cannot be settled amicably between the Parties, the dispute will be settled by the competent Court.

In accordance with the provisions of Government Ordinance no. 38/2015 regarding the alternative resolution of disputes (hereinafter referred to as "SAL") between consumers and merchants, the Customer can voluntarily present complaints against 12note entities that apply alternative dispute resolution procedures in an independent, impartial, transparent, effective, fast way and fair, in order to ensure a high level of consumer protection and the proper functioning of the market (hereinafter referred to as "OG38/2015"). OG38/2015 applies to the extrajudicial settlement procedures of national and cross-border disputes arising from sales contracts or service contracts concluded between a merchant operating in Romania and a consumer resident in the European Union through the intervention of an alternative resolution entity litigation, which proposes or imposes a solution and which acts in Romania. In the event that a dispute between the Customer and 12note could not be resolved following a complaint submitted directly by the Customer to 12note, 12note informs the Customer of the possibility of contacting the SAL entity and the SOL platform (the European online dispute resolution platform, named hereafter the SOL platform - a digital tool created by the European Commission to facilitate the independent, impartial, transparent, effective, fast and fair settlement, by extrajudicial means, of disputes concerning contractual obligations resulting from contracts for the sale or provision of online services between a consumer residing in the Union and a trader established in the Union). To address the SAL entity and the SOL platform, the Client will be able to access the web page: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN.

13.4 Competent authorities

The customer can notify the National Authority for Consumer Protection or the National Authority for Communications Administration and Regulation in relation to the violation of the provisions of OUG34/2014.

13.5 Processing of personal data

The processing of personal data and the free circulation of this data is regulated by EU Regulation no. 2016/679 (hereinafter referred to as "Regulation").

The purpose of data collection and processing is: activities to promote Products and services, commercial activities, statistical activities and market research, informing customers/users regarding the status of their account on 12note.ro, informing customers/users regarding marketing activities, activities commercial, product and service promotion, marketing, advertising, market research, statistical activities, tracking and monitoring of sales and consumer behavior.

The personal data entered by the Customer in the Form are necessary in order to conclude the Contract between 12note and the Customer. The contract will not be considered concluded if the Client refuses to enter personal data in the Form. Thus, 12note will not be obliged to deliver the Product.

In accordance with the provisions of the Regulation, the Client benefits from the following rights:

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